Refund & Return Policy

We offer a 7-day return policy solely in cases where you receive the wrong product, a damaged product, or a manufacturing defect. Because jewellery is worn directly on skin and piercings, we cannot accept general return requests for change of mind or personal preference due to hygiene regulations.

To be eligible for a return, your item must meet the following criteria:

• The item must be in its original, unworn, and unwashed condition.
• It must have all original packaging, tags, pouches, and cards intact.
• A complete, uncut 360-degree unboxing video must be provided as proof.

We want to make sure your jewellery fits perfectly. We allow exchanges for size modifications or alternative designs within 7 days of delivery, subject to size/stock availability.

To initiate an exchange:

• Contact our support team on WhatsApp at +91 87118 83883.
• If the replacement item has a higher value, you will be sent a payment link for the difference amount. If it has a lower value, the difference will be credited to your account as a store coupon.
• Once the reverse pickup of your original item is successful and verified at our hub, your new replacement item will be dispatched.

Once your return or exchange request is approved by our customer support:

• We will arrange a reverse pickup from your shipping address within 2 to 5 business days.
• Please hand over the product in its original packaging (including tags, cards, and pouches) safely packed inside a courier envelope to the pickup agent.
• If our logistics partner cannot pick up from your pin code, you may be requested to self-ship the item back to our New Delhi warehouse. In such cases, we will reimburse you flat ₹100 as store credit.

Once your returned package is received back at our warehouse, it undergoes a quality inspection. This inspection can take up to 48 hours from receipt.

If approved, your refund will be processed immediately. The refund will be credited back via the original payment method:

• UPI & Wallet Payments: Refunds are generally credited within 1 to 2 business days after approval.
• Credit/Debit Cards & Net Banking: It may take 5 to 7 bank working days to reflect in your account depending on your banking institution.
• Cash on Delivery (COD) Orders: Refunds will be sent via UPI transfer. You will be requested to provide a screenshot of your order along with your UPI ID or Bank account details. Convenience fees are non-refundable.

Certain products are completely exempt from returns, refunds, or exchanges due to customisation, safety, or legal regulations:

• Customised or engraved items (unless received damaged).
• Clearance or Final Sale items bought during specific marketing campaigns.
• Items showing visible signs of wear, scratches, chemical damage (perfumes), or dirt.

We begin processing orders very quickly to ensure prompt deliveries. You may cancel your order within 1 hour of placing it.

To cancel, please WhatsApp us at +91 87118 83883 or email hello@rigasilver.in with your Order ID. Once an order is handed over to our logistics partner, it cannot be cancelled.